Mobile App Privacy Policy

Your privacy is extremely important to us! This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.black-elixir.com.

The terms "You," "Your," "Yours," and "User" refer to the entity/person/organization using our site. When this Policy mentions "We," "Us," and "Our," it refers to Black Elixir Shop and its subsidiaries and affiliates. “Site” refers to https://www.black-elixir.com and its Android and iOS mobile apps.

This Privacy Policy is governed by our Terms of Service.

For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at info@black-elixir.com.

1. INFORMATION WE COLLECT FROM YOU

We collect the information You provide us, and this information is necessary for the proper execution of the contractual arrangement between You and us and allows us to comply with our legal obligations.

Account Signup Information. When You create an account, we ask You to provide signup information such as email, first name, last name, phone number, username, passwords, personal number, and address.
Communication, chats, messages. When you communicate with us via email or any other method, we collect information about your communication and any information You choose to provide or disclose. To respond to your request, we may access information provided by email, chats, purchase history, etc.
User Images. We use images you upload for various purposes, including uploading user-generated content like product reviews, facilitating support chat interactions, and enabling image-based product search for a seamless shopping experience.
Payment Information. To order and use features of the Site, we may require you to provide certain financial information to facilitate payment processing. We collect your credit or debit card number, card type, card expiration date, billing address, tax number, and full name.
Login information. We collect login information if You log into our account with Authentication Data.

2. INFORMATION WE COLLECT AUTOMATICALLY

When you use our Site or contact us directly, we may collect information, including your personal information, about how you behave on our Site, the services You use, and how You use them.

This information is necessary for the proper execution of the contract between You and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Site.

Log data and Device information. We automatically collect log data and device information when you access and use the site, even if you have not created an Account or logged in. That information includes, among other things: Internet protocol (IP) addresses, Browser type, Internet service provider (ISP), Referring/exit pages, Operating system, Date/time stamp, Clickstream data.
Tracking technologies and Cookies. We use Cookies, Beacons, Tags, CI codes (click tracking), ISC (source tracking), ITC (item tracking codes), Phone model, Device ID, Customer number. We also automatically collect information about the device's operating system.
Geo-location data. We collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience. Such data may be collected only when you access the Site using your device.
Usage information. We use a tool called "Google Analytics" to collect information about your interactions with the Site (what pages you visit, such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Site. Consequently, Google, Inc. places a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site). For more information please visit Google.
Publicly available personal information.

3. THE WAY WE USE YOUR INFORMATION

We process your information adhering to the general data processing principles.

We may use the information we collect through our Site for a number of reasons, including to:

to identify user
to create account
to create trusted environment
to create statistics and analyze market
to stay connected
to customize marketing
to send billing information
to manage user orders
to contact user
to improve services
to ensure data security and prevent fraud
to comply with applicable laws
to request feedback
to post testimonials
to provide support

We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests.

4. DIRECT MARKETING

We may use your provided contact details for direct marketing. These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.g. location, social media profile information, etc.) or we have collected or generated from other sources as described below.

If you wish to withdraw consent for direct marketing and refuse to receive information from us, you may do so at any time by updating your preferences in your account or following the unsubscribe instructions in the received email.

5. HOW WE MAY SHARE YOUR INFORMATION

Site may send user information like email address to its mobile app provider Vajro and to Shopify if you use social login (Facebook, Google, Apple) or a one-time code.

Site may use (currently or in the future) analytical tools likeGoogle Analytics,Firebase Analytics,ClevertapandAppsflyer.

We may also disclose your information to third parties:

where required by law or regulatory requirement, court order, or other judicial authorization;
in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements;
in connection with the sale, transfer, merger, bankruptcy, restructuring, or other reorganization of a business;
to protect or defend our rights, interests, or property, or those of third parties; (e) to investigate any wrongdoing in connection with our products and services;
and to protect the vital interests of an individual.

6. COOKIES

Cookies are small text files stored by your browser on your computer when you visit our Site. We use cookies to improve our Site and make it easier to use. Cookies allow us to recognize users and avoid repetitive requests for the same information.

Cookies from our Site cannot be read by other Sites. Most browsers will accept cookies unless you change your browser settings to refuse them.

Cookies we use on our Site:

Strictly necessary cookies - These cookies are required for the operation of our Site. They help us show you the right information, customize your experience, and allow us to implement and maintain security features as well as help us detect malicious activities. Without these cookies, operation of the Site would be impossible or its functioning may be severely affected.

You may find more information about how to delete cookies, as well as other useful information related to the use of cookies, on the website http://www.allaboutcookies.org/.

7. SENSITIVE INFORMATION

We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data, or data related to sexual orientation.

Please do not send, upload, or provide us with any sensitive data. Contact us using the details below if you believe we might have such information. We reserve the right to delete any information we believe contains sensitive data.

8. PAYMENT INFORMATION

Please refer to the privacy policy available on our website https://www.black-elixir.com.

9. THIRD PARTY LINKS

Our Site may contain links to other websites. Please review their privacy policies to learn how they collect and use your personal data, as we do not control their policies or data processing practices.

10. RETENTION

We retain your personal information to provide services to you and as otherwise necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

We will keep your personal information as long as necessary to provide services to you, unless we are legally or regulatorily required to keep it longer.

11. SECURITY

We have implemented security measures designed to protect the personal information you share with us, including physical, electronic, and procedural safeguards. Among other things, we regularly monitor our systems for potential vulnerabilities and attacks.

Despite the measures and efforts we take, transmitting information over the internet, email, or text message is not completely secure. We do not guarantee the absolute protection and security of your personal information or any other User Content you upload, publish, or share with us or anyone else.

We therefore encourage you to avoid providing us or anyone else with any sensitive information that you believe could cause you significant or irreparable harm if disclosed.

If you have any questions about the security of our Site or Services, please feel free to contact us at info@black-elixir.com.

12. YOUR RIGHTS

You have a range of rights regarding the protection of your personal information. These rights are:

The right to access the information we have about you. If you wish to access your personal information that we collect, you can do so at any time by contacting us at info@black-elixir.com
The right to rectify inaccurate information about you. You can correct, update or request deletion of your personal information by contacting us using the contact details provided below.
The right to object to the processing. When we rely on your consent to process your personal information, you may withdraw consent at any time by contacting us using the contact details provided below. This will not affect the lawfulness of processing prior to the withdrawal of your consent.
The right to lodge a complaint. You can raise questions or complaints to the national Data Protection Agency in your country of residence in the event where your rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.
The right to erase any data concerning you. You may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed.

If you choose to delete your account and all associated data (or specific parts of it), send an email to info@black-elixir.com requesting deletion of data. We'll process your request and delete all account data within (x [Max: 30]) days. You will receive an email confirmation as soon as it is done.

13. APPLICATION OF POLICY

This Policy applies only to the services offered by our Company. Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our Site or Services.

14. AMENDMENTS

Our Policy may change from time to time. We will post any Policy changes on our Site and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

15. ACCEPTANCE OF THIS POLICY

We assume that all Users of this Site have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our Site. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 14. Continued use of this Site implies acceptance of the revised Policy.